We want you to love your Odorem products, but we understand sometimes things don’t work out. Please read the following carefully to understand our returns process and your options.

Change of Mind Returns

We accept returns for change of mind within 14 days of receiving your order. To be eligible:

• Items must be unused, in original condition, and in original packaging.
• The customer is responsible for return shipping costs.
• We recommend using a trackable shipping method.
• There are no restocking fees.
• Final Sale items cannot be returned (see exclusions below).

Once your return is received and inspected, we will process your refund to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Faulty or Damaged Goods

If your item arrives faulty or damaged, we are committed to resolving the issue quickly.

How to Request a Refund or Replacement for Faulty/Damaged Items:

1. Contact Us: Email us at hello@odorem.com.au within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item.
2. Return Authorisation: Once approved, we will provide instructions for returning the item.
3. Return the Item: Send the item back within 14 days of receiving authorisation. Package it securely to avoid further damage. A trackable shipping method is recommended.
4. Inspection and Outcome: Once received, we’ll inspect the item and notify you of the approval or rejection of your refund or replacement

• If approved for a refund, the amount will be credited to your original payment method within 5–10 business days.
• If approved for a replacement, it will be shipped to you at no additional cost.

In the rare case that a replacement isn’t available, we may offer store credit or an alternative solution at our discretion.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used products
• Items marked as Final Sale

Questions?

If you have any questions or need assistance with your return, please contact us at hello@odorem.com.au